Refund Policy
Refund Policy
Effective Date: 29/07/2024
Tayyib Naturals ("we," "us," "our") we strive to provide our customers with high-quality herbal supplements and excellent customer service. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our refund policy below.
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1. Returns
1.1 Eligibility: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Products must be returned within 14 days of receipt.
1.2 Non-returnable Items: Certain types of products cannot be returned, including:
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Opened or used products
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Perishable goods
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Gift cards
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Downloadable software or digital products
1.3 Proof of Purchase: A receipt or proof of purchase is required to process your return.
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2. Return Process
2.1 Initiating a Return: To initiate a return, please contact our customer service team at info@tayyibnaturals.com with your order details and reason for the return. We will provide you with a return authorization and instructions on how to return the item.
2.2 Return Shipping: Customers are responsible for paying the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
3. Refunds
3.1 Refund Approval: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
3.2 Processing Time: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
3.3 Partial Refunds: Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error
4. Exchanges
4.1 Exchanging Products: If you wish to exchange a product for a different item, please contact us at info@tayyibnaturals.com. Exchanges are subject to product availability and must meet the return eligibility criteria outlined above.
5. Damaged or Defective Items
5.1 Reporting Issues: If you receive a damaged or defective item, please contact us immediately at info@tayyibnaturals.com with details and photos of the product and packaging. We will arrange for a replacement or a refund, depending on the situation.
6. Late or Missing Refunds
6.1 Checking Status: If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted.
6.2 Further Assistance: If you’ve done all of this and you still have not received your refund, please contact us at info@tayyibnaturals.com.
7. Contact Information
If you have any questions about our refund policy, please contact us at:
Tayyib Naturals
Initial Business Centre, Unit 7 Wilson Business Park, Manchester, M40 8WN